General hours: Monday-Friday, 9am - 5pm AEDT, excluding public holidays.

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Ziggy and the Sun is not responsible for any import duties, taxes, custom fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the finds are received exclusively by your local government.

Yes, we have Afterpay, Klarna, Zip AU and PayPal ‘Pay in 4’ options available. Select your preferred method at the checkout.

If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date or account balance. Please get in touch with your bank to find out what happened. Alternatively, you can try using a different payment method.

We cannot ever guarantee restocks, However, we encourage you to register your interest via the product page, by selecting to be notified when your desired item is back in stock. You can also stay updated via our socials, or by signing up to our Sun Club.

When you receive your gift voucher, it should come with a unique code. Simply enter this code at the checkout, in the section labelled ‘discount code or gift card’. The balance of the gift card will automatically be deducted from your order. If you have have a remaining balance left on your gift card, you can use this on a separate purchase.

When you notice that an item is marked PRE-ORDER, it means that the stock hasn’t arrived to us yet, but that we are offering it for pre sale, to allow you to secure the stock. We do this on high demand items. When an item is marked PRE ORDER, please read the product description for the estimated dispatch dates.

We ship worldwide. For more information, please visit our shipping information page.

No, if you purchase an item on PRE ORDER, your entire order will be held until the PRE-ORDER item arrives. If you would like your other items shipped immediately, please make two separate orders.

If you need to cancel or amend your order, please contact our customer service team ASAP. If your order has already been dispatched, your order can not be cancelled or amended, however you can contact AusPost to redirect it using your tracking number. Please note that we are unable to guarantee that your email will be viewed prior to dispatch.

We offer credit notes for full priced items. You can view our full return policy here.

If you have received an incorrect item, or item that you believe to be faulty, please use our returns portal and follow the prompts, or contact our customer service team.

After placing your order, you will receive a confirmation email, followed by a dispatch email detailing your tracking information. Orders will generally be dispatched within 24 hours (business days). Please expect dispatch delays during sale periods, collection launches and pre order fulfilment. Express services come into effect after order is dispatched. We suggest that customers download the Australia Post tracking app to receive tracking updates.

You should receive an automatic confirmation email once your order has been received. You will receive an additional follow-up email containing your tracking information once your order has been processed. If you have not received these emails, please check your spam folder or contact our customer service team.

You will receive tracking details direct to your inbox once your order has been dispatched. We suggest that customers download the Australia Post tracking app to receive tracking updates.

Please refer to AusPost shipping estimates. Please allow for shipping delays during holiday and sale periods.

Yes, we request a signature on delivery for all parcels, so if you are not home for delivery, your package will be taken to your local post office. You can request for your parcel to be left in a safe place directly through you AusPost tracking, however Ziggy and the Sun will not be responsible for any stolen or lost parcels.

Please note that all items purchased from our sale tab are final sale and cannot be returned or exchanged.

Please read our full returns policy

Yes, if your item was fully priced prior to using the discount code, you are eligible for a return.

Please read our full returns policy.